Frequently Asked Questions

For the safety of all attendees we limit the number of first time attendees in each class to a maximum of 3. Any first time attendees in excess of 3 will be contacted prior to the class and rescheduled into an alternative class.

It does vary dependent on which studio you are attending, but the maximum class capacity will range from 10-13 attendees.

Just your normal exercise clothing, anything you feel comfortable in and have a full range of movement. Socks are mandatory and we recommend ‘grippy’ socks to really aid your performance. Chilli Pilates ‘grippy’ socks can be purchase in studio.

Yes, our classes are suitable for all fitness and experience levels. Throughout every class the instructor will adjust exercises and offer regressions or progressions to make the workout easier or harder to suit your specific ability.

You have to be 18 years old to attend classes with us (if you are 16-17 years old you can attend but must be accompanied by an adult). We have no maximum age limit, if you are able to get up and down from the ground unassisted and have a good range of mobility the classes can be adjusted to accommodate you.

This depends on the severity of the injury, but prior to arriving for your first class you will complete a Online Health Questionnaire to highlight any existing injuries or medical conditions. This will be reviewed by your instructor and if necessary they may recommend a 1 on 1 workout instead, if the instructor is happy for you to attend they will adjust the workout to accommodate you.

Yes, but instead of attending our group classes you will need to attend 1 on 1 Pilates session with one of our instructors. If you have experience in Reformer Pilates your instructor may then advise that you can transition into group classes. NOTE: we don’t recommend attending while you’re in your first trimester

We recommend that you stop attending classes during the 1st trimester and then resume during the 2nd trimester. You can continue to attend classes for as long as you feel comfortable. Please ensure you inform you instructor as soon as you become aware that you are pregnant.

All classes can be booked up to 4 weeks in advance. NOTE: If you are booking with a 5 classes per month membership you cannot book beyond the last day of your current payment month.

What is a class wait list?

• A wait list is a list of members waiting for a space to become available in a class. If you try to make a reservation for a class which is already full, you will be offered a place on the wait list, unless the wait list is already full.
• If a space becomes available more than 6 hours before the class start time, you will be upgraded from the wait list and added to the class. You will receive a confirmation email & text to confirm that you are booked into that class.

If you attend the same class at the same time each week, we highly recommend that you make a ‘Recurring Class Booking’ so that you can permanently reserve your space in this class every week. You still have the flexibility to cancel your reservation each week and reschedule into another class at your discretion, To apply for a ‘Recurring Class Booking’ please CLICK HERE.

• CLICK HERE and sign in to your Chilli Pilates (Mindbody) account.
• Click ‘Edit’ beside your email address.
• Update and save.

You can update your billing information in a matter of seconds. Here’s all you need to do:

1. Click here
   
2. Log in to your account.
3. On the ‘My Info’ page tap ‘Edit’ under billing information.

You can reset your password via the Chilli Pilates App by tapping the ‘Sign-in’ button, then tap ‘Forgot your password?’

If you are having troubles receiving reset emails, please see these helpful articles.

I am not receiving the password reset email for the app CLICK HERE

Open your Chilli Pilates App; Tap ‘Profile’ then ‘Passes’. This will show you the all your available class credits.

Yes, you can change your membership payment date within the same month. Please contact our member support team for further details and help.

Suspending your membership is not possible, if you are not attending for a prolonged amount of time we suggest you cancel your membership and then restart it when you are ready to return.