If you have a question that isn’t below, please email us at members@chillipilates.co.uk


How do I find out how many available credits I have on my account?

Login and click “My Info”, then “My Account”.

To view your available class credits firstly check they have a “yes” under the column ‘Available for use’, then count the number of “unbooked” classes.


How do I update my Personal Information?

Login and click “My Info”, then “Profile”.

Click “edit” on the particular section you wish to update.


How do I see my future class reservations?

Login and click “My Info”, then “My Schedule ( Future Reservations )


How do I review my visit history?

Login and click “My Info”, then “My Visit History”


How far in advance can I book classes?

Members have a 14 day booking window, meaning you can only book 14 days ahead. If you wish to book further in advance or make a regular booking please contact member support.


What sites can I attend?

You can attend any of our 5 sites throughout Hertfordshire. You can attend any of our class types, fitness and pilates, off peak and peak.


What if I forget my login details?

Click on the underlined link in the upper right corner titled: “Forgot password?” The system will send an email containing your username and password to the email address that we have saved inside your account.

Please enter your full name.
Please select a studio.
Please enter your phone number.