LIVE Online Classes FAQ’s

How do I subscribe to attend LIVE online classes?

  • To attend LIVE online classes you must be subscribed to our ‘at Home’ platform, if you’re not already subscribed please follow this link to view all our LIVE Class Subscription options.

Can I use my existing ‘Class Pack’ & ‘Membership’ credits to attend LIVE online classes?

  • Yes, but you must be an ‘at Home’ subscriber in order to use your existing credits to attend our LIVE online classes. 
  • Our ‘at Home’ subscriptions are available from £8.99 per month – Please follow this link to view all our LIVE Class Subscription options.
  • When classes resume in studio, you will still be able to use your transferred classes to attend in studio or LIVE online.

How do I book a LIVE online class?

  • Our LIVE online class timetable is now published online and available to book.
  • You can view the timetable and book LIVE classes via the website – LIVE Online Class Timetable.
  • Or you can view the timetable and book LIVE classes via your Chilli Pilates app.

After booking how do I join the LIVE online class?

  • All of our LIVE online classes are streamed using ZOOM
  • You will receive a ZOOM link to join your LIVE online class via email 1 hour prior to the class start time.

How to use ZOOM:

  • To ensure the most optimal LIVE experience, please download ZOOM onto your viewing device before the class – Download ZOOM

How to prepare for your LIVE online class experience?

    • Check out our guide to LIVE online classes – GUIDE.

    How to cancel a LIVE online class reservation?

    • All class reservations can be cancelled online via the Chilli Pilates app or website.

     


    ‘at Home’ Platform FAQ’s

    How do I subscribe to the ‘at Home’ platform?

    How do I find my password to access the ‘at Home’ platform?

    • Once you have purchased your ‘at Home’ subscription you will receive an email within 24hrs containing your password to access the ‘at Home’ platform.
    • NOTE: This is not the same password you use to log in to your Chilli Pilates account.

    How do I reset the password on my Chilli Pilates account?

    • When purchasing your subscription you’ll need to login via your Chilli Pilates account, your username and password is the same as you use for the Chilli Pilates app.
    • If you’re not sure what your password is please follow the ‘Need new password‘ link.

    Will my ‘at Home’ subscription continue once classes resume at the studio?

    • You can cancel your ‘at Home’ subscription at any time, so as soon as classes resume if you no longer want to access the ‘at Home’ platform you can cancel your subscription and you will not be charged any further payments.

    How do I cancel my ‘at Home’ subscription?

    • You can cancel your ‘at Home’ subscription at any time via your Chilli Pilates account. There is no notice required to cancel you subscription.
    • Please follow these instructions on ‘How to cancel your subscriptions‘.