Email sent on 23rd March 2020
On behalf of the whole team at Chilli Pilates we want to say a huge thank you to our members for the outpouring of support and kind messages we have received over the last few days.
Having to tell our members that classes have been suspended was the most difficult thing we’ve had to do in the 10 years we’ve be open, but we were completely overwhelmed by the email and text replies we received. And let me tell you, it has really given us the extra inspiration to ensure that we can continue to help you, and give you the tools you need to stay active and healthy as we go through this challenging time together…
We’re still here to help you…
Over the last week or so our team has been working around the clock to create our brand new ‘Vitality at Home’ platform.
This platform is designed to give our members access to a full range of online resources and information about how to improve, maintain and optimise your health and well-being while at home, including an online library of ‘At Home Pilates workouts’.
We have already received some great feedback from members who have completed some of the ‘At Home’ workouts, and we are taking on board all your comments and ideas on how to improve the platform for you.
All Membership payments have now been temporarily paused.
Until we have more information about when we can expect classes to resume we have temporarily paused all membership payments and no further payments will be charged without your prior approval.
Any accumulated class credits will remain on your account, ready to be used when classes resume. We will also extend the expiry of all class credits (membership or class pack) for the full duration of the class disruption.
NOTE: If you are on an Unlimited Classes Membership or have a Class Pack, we will extend all unused time/class credits to your returning month so you don’t lose out.
‘Vitality at Home’ – What’s coming next:
We are just getting started with our ‘Vitality at Home‘ platform and over the coming days and weeks we are planning lots of improvements.
We will be introducing more exciting ways for your to stay in touch with Chilli Pilates and creating a more personalised experience for you, bringing your more content and resources so you can continue to do your regular Pilates & Fitness workouts. Currently full access to the platform is FREE for all members, and we will bring you more information regarding pricing as the additional services are added.
Please bear with us…
As I am sure you can appreciate we are having to adjust quickly to the current situation, and our initial priority is to ensure the safety of our employees and to setup a support system for them in this time of uncertainty.
We are experiencing a high volume of emails and phone calls, so please bear with us and we will endeavour to update all members with regular email and text updates addressing the common questions that are raised.
NOTE: We kindly ask that you refer to these member updates for the necessary information, and please be aware that we may not respond to your personal query if the information has been provided in the member update.
We thank you for your patience.
We will get through this!
What really makes Chilli Pilates what it is, is the community that is created amongst our members and our staff, and although we are temporarily restricted from enjoying our Pilates and Fitness classes, we believe it is as important as ever that we stick together and continue to support one another!
At Chilli Pilates we will be doing what we can to stay in contact with you and help you to remain as fit and as healthy as possible.
We hope you and your families all stay safe.
With huge appreciation,
John, Karen, Paul and the whole Team at Chilli Pilates.