COVID Update
Last updated on: 6th January 2021
The whole of the UK is now under tier 4 restrictions, and unfortunately this means that classes at all 5 of our studios will be temporarily suspended until further notice.
But, despite the disruption to our studio classes, we are committed to helping our members stay active and healthy throughout 2021 and we are extremely excited about the improvements we are making to all of our online services, as well introducing some new ways for you to stay active and healthy with us while your at home.
For Chilli Pilates members: For specific information regarding your class bookings, membership payments and class credits while studio classes are suspended please refer to the email you received from Chilli Pilates between the 15th-17th December.
Any day, Anytime, Anywhere…
With our amazing ‘at Home’ platform you can attend online classes and complete ‘at Home’ workouts, giving you the freedom and flexibility to do Pilates any day, anytime and anywhere!
So even though you can’t attend your regular classes with us in studio, you can get the same benefits from our online classes, and you can practice all your favourite Pilates exercises and squeeze in a few extra workouts whether your at home, at work or even when you’re on holiday.
How we are keeping you safe in studio…
At Chilli Pilates our first priority will always be the safety of our Members and the Chilli Team, and we have done everything we can to ensure that all our our studios fully comply with the Government’s COVID-19 Safety & Hygiene guidelines.
FAQ’s
What will happen to my Membership payments while studio classes are suspended?
- For specific information regarding your membership payments while studio classes are suspended please refer to the email you received from Chilli Pilates between the 15th-17th December.
What will happen to my studio class bookings?
- All studio class bookings will be switched automatically into online classes on the same day, at the same time. NOTE: If you do not wish to attend the online class alternatives, please cancel your bookings via your online account.
When will Personal Training & Therapy resume?
- All Personal Training & Therapy will continue at all studios.
- For information about any pre-booked sessions or if you would like to arrange a session please contact your Personal Trainers or Therapist directly.
How do I get access to the Chilli Pilates ‘at Home’ platform?
- If you have already subscribed, tap this link to go straight to the ‘at Home’ platform
- To subscribe, tap this link ‘at Home’ subscription options
How do I contact Chilli Pilates?
- We are currently experiencing a high volume of emails and phone calls, so please bear with us and we will endeavour to update all members with regular email updates addressing the common questions that are raised.
- We kindly ask that you refer to these member updates for the necessary information, and please be aware that we may not respond to your personal query if the information has been provided in the member update.
- For any other questions, please email us at members@chillipilates.co.uk and we will endeavour to get back to you as soon as possible.
- Please bear in mind that our staff are furloughed so it may take us longer than usual to respond.
Thank you.
