COVID Update
Last updated on: 28th October 2020
All studios are OPEN:
All of our studios are in areas where the designated alert level is currently MEDIUM and therefore will remain OPEN and classes can continue as normal.
Please wear a face mask in all common areas:
It is not explicitly stated in the government guidelines that face masks have to be worn in gyms or fitness facilities. However we have decided to request that all visitors now wear a face mask when entering our studios. Face masks can then be removed once you arrive at your designated Reformer Bed or Personal Training / Therapy area.
NHS Test & Trace QR Code:
At the entrance to each of our studios you will now find our NHS Test & Trace QR code. On arrival please scan this QR code using your NHS Test & Trace app. (NOTE: This is not mandatory)
Will class capacities be reduced to 6 or less?
It is stated within the government guidelines that fitness & exercise groups can continue with a capacity above 6 when all other social distancing and hygiene measures can be maintained. And so, we will be continuing with our current class capacities.(see full GOV.uk Guidelines).
Any day, Anytime, Anywhere…
Even though our studios have now reopened we are very excited to say that we will continue to deliver all the same fantastic online options. So alongside our in-studio classes you can still attend online classes and complete some extra ‘at Home’ workouts, giving you the freedom and flexibility to do Pilates any day, anytime and anywhere! So whether you are at home, on holiday or even when you’re at work you can still practice all your favourite Pilates exercises and experience all the same benefits as you would if you were in studio with us doing a class.
FAQ’s
What happened to my Membership during the period of closure?
- During the period of closure your membership payments were temporarily paused and no payments were charged.
- All membership were scheduled to resume from the 1st of September. NOTE: If you are an existing member please refer to an email you received between 20th-24th of August for specific details about your Membership resumption.
What happens to my Class Pack?
- The expiry of all Class Pack credits can now be extended by 6 months. NOTE: Please refer to an email you received between 20th-24th of August for instructions on how to apply for a 6 month expiry extension.
How do I get access to the Chilli Pilates ‘at Home’ platform?
- If you have already subscribed, tap this link to go straight to the ‘at Home’ platform
- To subscribe, tap this link ‘at Home’ subscription options
Can I still attend Personal Training & Therapy?
- All Personal Training and Therapy services will resume when our studios reopen on 1st of September. For information about any pre-booked sessions or if you would like to arrange a session please contact your Personal Trainers or Therapist directly.
How do I contact Chilli Pilates?
- We are currently experiencing a high volume of emails and phone calls, so please bear with us and we will endeavour to update all members with regular email updates addressing the common questions that are raised.
- We kindly ask that you refer to these member updates for the necessary information, and please be aware that we may not respond to your personal query if the information has been provided in the member update.
- For any other questions, please email us at members@chillipilates.co.uk and we will endeavour to get back to you as soon as possible.
- Please bear in mind that our staff are furloughed so it may take us longer than usual to respond.
Thank you.
