Email sent on: 1st November 2020
Our studios are required to close from Thursday 5th November
Despite doing our very best over the last two months to create a hygienic and safe studio for you to exercise, the Government has announced that in order to reduce the risk of COVID-19 spreading within our communities all gyms and fitness facilities must close.
So unfortunately, Chilli Pilates are again required to temporarily suspend all classes at our studios from Thursday 5th November. We are awaiting further clarification as to whether personal training and therapy will be able to continue.
NOTE: All classes will go ahead as normal up to and including Wednesday 4th November.
All studio class bookings have been moved online:
Thankfully, since July we have been teaching Pilates classes online every week and have been able to improve and refine our online class experience. So rather than having to wait for the studios to reopen, you can continue to enjoy your regular Pilates class on the same day, and at the same time, but just online instead.
All existing studio class bookings will be transferred into online classes on the same day, at the same time. We really hope you will continue to attend with us while our studios are closed.
NOTE: If you do not wish to attend our online class alternative, please cancel your reservation via your Chilli Pilates account. Your class credits will then be stored on your account ready to use when the studios reopen.
|“The online classes are really easy to follow, the instructor is there to encourage and help me throughout, it’s just like being in the studio. The technology is simple, just click on the link in your email and that’s it. I’d definitely recommend online classes!”
Jan – Welwyn member since 2011
What to expect from our online classes – LINK
November Membership Payments:
The next 4 weeks…
We are optimistic that the closure will be short term, and we hope that this strategy employed by the Government will allow us to reopen in 4 weeks. And so, for the next 4 weeks all membership payments will be charged on the scheduled dates and all associated class credits will be released as normal. These credits will be available for use in online classes, or can be stored on your account ready for use when studios reopen.
Beyond 4 weeks…
If it becomes clear that these restrictions will be extended beyond 4 weeks, we will contact you with some alternative options including transitioning onto online class subscription or suspending all future payments.
Class Credits Expiration Dates:
We will extend the expiry date of every Class Pack & Membership credit for the full period of any studio closure.
NOTE: All expiration date adjustments will be made at the end of the closure period.