COVID-19 Member Update

Thank you!

On behalf of the whole team at Chilli Pilates we want to say a huge thank you to our members for the outpouring of support and kind messages we have received over the last few days.

Having to tell our members that classes have been suspended was the most difficult thing we’ve had to do in the 10 years we’ve be open, but we were completely overwhelmed by the email and text replies we received. And let me tell you, it has really given us the extra inspiration to ensure that we can continue to help you, and give you the tools you need to stay active and healthy as we go through this challenging time together…

 

We’re still here to help you…

Over the last week or so our team has been working around the clock to create our brand new ‘Vitality at Home’ platform.

This platform is designed to give our members access to a full range of online resources and information about how to improve, maintain and optimise your health and well-being while at home, including an online library of ‘At Home Pilates workouts’.

We have already received some great feedback from members who have completed some of the ‘At Home’ workouts, and we are taking on board all your comments and ideas on how to improve the platform for you.

 


FAQ’s

 

What happens to my Membership?

  • During the period of closure your membership payments will be temporarily paused and no further payments will be charged without your prior approval.
  • You will automatically be subscribed to our ‘Vitality at Home‘ platform and will be given access to all resources.
  • The expiry of your accumulated membership credits will be extended by a week for every week we are closed.

What happens to my Class Pack?

  • You will automatically be subscribed to our ‘Vitality at Home‘ platform and will be given access to all resources.
  • The expiry of all Class Pack credits will be extended a week for every week we are closed, so you will be able to use them as soon as classes are available again.

When will classes start again?

  • We hope to be open and running our classes again as soon as possible. We will continue to monitor all government advice, and as soon as it’s deemed safe to restart classes we will do.

How do I get access to the ‘Vitality At Home’ platform?

  • All members will be given immediate and unlimited access to the ‘Vitality At Home’ platform. You can access it via the Chilli Pilates website or via the Email updates that you will receive regularly.

Can I still attend Personal Training & Therapy?

  • Based on the most recent government advice to stay at home, we have now stopped all access to our studios and cancelled all Personal Training at Therapy sessions until further notice.

How do I contact Chilli Pilates?

  • We are currently experiencing a high volume of emails and phone calls, so please bear with us and we will endeavour to update all members with regular email updates addressing the common questions that are raised.
  • We kindly ask that you refer to these member updates for the necessary information, and please be aware that we may not respond to your personal query if the information has been provided in the member update.
  • For any other questions, please email us at members@chillipilates.co.uk and we will endeavour to get back to you as soon as possible.

 

Thank you.

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